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Posted on 02/24/2012 by Bill Duffy

iKnowtion Presents The Path to Customer Centricity Featuring Forrester Research, Inc.


What's next in Customer Experience Management and how can marketers stimulate customer engagement? Companies today are trying to become more customer centric in order to optimize their businesses, however they are facing the reality that it's no easy task.

Join iKnowtion on Friday, March 9, 2012 from 11 AM to Noon (ET) with special guest, Forrester Vice President, Research Director, Dave Frankland, for a complementary webinar, and hear Dave Frankland explain the journey and discuss ways to move further down the path to customer centricity.

Register Today

A common thread for companies that have achieved greater success is their commitment to leveraging customer intelligence. During this webinar iKnowtion SVP Consulting Services, Mike McGuirk, explains how customer engagement analytics can provide the platform to help inform your customer experience strategy and measure its impact on your business.

During this webinar you will:
  • Learn best practices and understand where you are on the path to customer centricity
  • Walk through a roadmap to help incorporate customer engagement analytics in your business
  • Discover how to use engagement analytics to highlight customer interactions and experiences that have the greatest impact on your business
  • Learn how to turn these insights into predictive tools and marketing programs that help personalize the customer experience and drive incremental engagement with your brand
Space is limited so register today.     
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Posted by on 02/24/2012 12:24 PM
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  ABOUT iKNOWTION  
  iKnowtion is a marketing and analytic consultancy that helps Fortune 1000 companies optimize the impact of marketing expenditures from demand spending to customer focused initiatives.

iKnowtion's industry knowledge and expertise, combined with a comprehensive and proven analytic approach provides Global leaders in automotive, financial services, retail and consumer goods businesses with the marketing insights and analytical engines required to dramatically improve business results. Founded in 1999, the company is headquartered in Burlington, Massachusetts. To learn more about us, please visit www.iknowtion.com.
 
  ABOUT Wiseguys  
  With so much change going on in the field of marketing, we felt that it was high time we try to stimulate a dialog that focuses on the significant transition taking place within the marketing sciences area of many companies.

Most experienced marketers agree that new tools and approaches are needed to help allocate and measure marketing resources more effectively. If you're trying to tackle these kinds of issues in your company, join us at Wise Guys - we'd like to hear from you.
 
  CONTRIBUTORS  
  Rafael Bradley  
  Bill Duffy  
  Susanne Hensel-Goodwin  
  Ken Howes  
  Don Peppers and Martha Rogers, Ph.D.  
  Mike McGuirk  
  Geoff Miller  
  Michael Moscaritolo  
  Marcy Riordan  
  Don Ryan  
  Niren Sirohi, Ph.D.