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Posted on 06/11/2012 by Bill Duffy

Peppers & Rogers Group – the World’s Leading Customer-oriented Business Strategies Firm


Now that iKnowtion is officially part of Peppers & Rogers Group, we’ll have even more perspective and insights on analytics and customer strategy to share with you. For starters, in addition to our regular blog posts about marketing analytics solutions and insights, you will begin to see regular blog posts from Don Peppers & Martha Rogers who are recognized as the world's leading authority and acknowledged thought leaders on customer-based strategies.
 
In addition, you can now access Peppers & Rogers white papers and case studies anytime for more in depth insight on how companies are tackling customer centric business challenges.
 
And, there will be more to share in the coming months, so stay tuned and plan to visit our blog regularly for more information and real world perspective on the latest in best practices to maximize your companies customer centric initiatives.
 
Read on for additional background on Don Peppers and Martha Rogers and the Peppers & Rogers approach.
 
Peppers & Rogers Group Explained

Thought leadership: 
Founding partners Don Peppers and Martha Rogers, Ph.D. have received wide acclaim globally for their contribution to the customer strategy field and are recognized among the world's top 20 business thinkers.

Focus: 
Every Peppers & Rogers Group consultant and subject matter expert is a customer-based strategy specialist. Many Peppers & Rogers Group consultants have played critical roles in either executing corporate strategies or managing customer-centric transformations at end-user companies before or after joining the firm.

Enterprise-wide perspective: 
By combining deep strategic and functional expertise with powerful intellectual capital, Peppers & Rogers Group meets business challenges head-on from an enterprise-wide view across all product, marketing, and service channels.

Vertical experience: 
Peppers & Rogers Group leverages the best customer-centric business strategy from a vertical industry perspective, with a strong client base in major industries such as financial services, telecommunications, real estate, government, automotive, retail, and others.

ROI:  By aligning resources with customer value, Peppers & Rogers Group helps clients use their existing infrastructure and investments to increase profitability along the way.

Media services: 
Peppers & Rogers Group maintains a significant voice in the marketplace through its 1to1 Media properties. These print, electronic, and custom publications explore the best practices, trends, and developments in customer-based business strategies, demonstrating how customer centricity initiatives are driving bottom-line impact for companies around the world.

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  CONTRIBUTORS  
  Rafael Bradley  
  Bill Duffy  
  Susanne Hensel-Goodwin  
  Ken Howes  
  Don Peppers and Martha Rogers, Ph.D.  
  Mike McGuirk  
  Geoff Miller  
  Michael Moscaritolo  
  Marcy Riordan  
  Don Ryan  
  Niren Sirohi, Ph.D.